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TERMS & CONDITIONS

Lunaetours is the outbound branch of V&D - Viaggi e Dintorni, Travel Agency in Carrara, Via Genova, 2/D, 54033, MS, Italy. Licensed by the by the Province of Massa Carrara authorization # MS 126314.
We organize and sell guided private tours, join-a-group tours, car transfers, activities (hiking tours, bike tours, cooking classes), holiday packages in Liguria and Tuscany (Cinque Terre, Portofino and Riviera, Florence and Tuscany).

OUR SERVICES
They are provided by:

  • licensed tour guides.
  • professional drivers.
  • driver-guides.
  • tour leaders.
  • Other services providers.

When you receive your quotation, is always clearly indicated what kind of service you pay for.

Qualified tour guides: they are professionals examined and licensed by the Province to accompany tourist during the visit of a certain territory or a city.
They remain with the group for the guided walk, providing in depth information about the history, the culture, the spirit of the region/city and relative sights. If requested, tour guides are able to go in depth on certain topics: art, archeology, history; but they are even able to talk about local foods, wines, local recipes, uses and traditions. If necessary they are even able to matching buses, train/ferries (where scheduled) or advise clients about good restaurants or shopping places.

Professional drivers: chauffeurs who own a commercial driving license (in Italy NCC), have full knowledge of the routes, basic English, and basic knowledges of the areas that are crossed along the journey.

Driver-guides: they are professional chauffeurs also licensed as Tour Escorts by the Italian Law. All my associates are reliable, informative and entertaining.
His/her knowledge of the areas and the whole country is VERY thorough, during the trip provides relevant information about the history, the culture, the spirit of the region and relative sights. During the tour he/she drives guests as close as possible to each town center, if conditions permit parking the vehicle, definitely escorts guests for a sightseeing walk. Otherwise he/she provides maps, timetables (if necessary) and information for making guests enjoy the area at their own pace.
He/she can point out the right restaurants or will simply ensure that guests get out of their trip whatever you are looking for, fun, culture, sights, landscapes, shopping etc.
Remember that he/she is not allowed explain in the historical city centers and inside museum, churches, etc."

Tour leader: is an important figure for the siccess of the tour, because takes care of the group throughout the journey - from the beginning till the very end. They make sure that the schedule is respected, they book or manage meals, train/ferry/museum tickets for the groups, they are problem-solver in case of any accident during the journey. Actually, it's forbidden by law for a tour leader to provide explanation about history, art, etc etc that are competence of licensed guides.

Other services and activities promoted such as bike or vespa tours, boat tours, farm visits, cooking classes, etc. we always cooperate with professional and licensed service providers.

Meals & accommodation: we have agreements with local restaurants, farms and local products producers for quality meals and products tasting as well as a range of different type of accommodation to cater for each of your request.

Vehicles available:
Sedan cars
A/C comfortable minivan for groups up to 8 people
Luxury A/C coaches for larger groups of 15-19-25-50 people.

Rates. All rates published on our website must be confirmed at the time of booking. Rates on request will be send upon your request according to the services selected. All rates are inclusive of VAT. All inclusions and exclusions will be specified for each quoted service.

Booking conditions
After received the quotation of the tour, complete your booking by choosing your favorite payment option at step-2.
All reservations are subject to our confirmation, the service is considered CONFIRMED when you receive from us the CONFIRMATION VOUCHER where are summarized all information about the tour: itinerary, meeting point, time of meeting, etc. etc. Please make sure to bring it with you for the tour/activity.

The itinerary can be changed due to force majeure events like: strikes, floods, severe water acts, in general events that cannot reasonably predictable.

We wish to inform you that according to the legislation of the Italian Revenue Service, for Viaggi e Dintorni is mandatory to attach to the invoice a copy of your identity card or passport.


Insurance coverage
While traveling on board of a vehicle (car, van, coach, boat), every passenger is covered by an insurance policy, whch in Italy is mandatory. In Italy, vehicles used for professional transport of people (NCC) are inspected every 12 months by the car register.
We warmly advise to take out insurance to cover eventual medical expenses or loss of luggage.

Privacy policy
V&D Viaggi e Dintorni owner of Lunaetours informs you, that all data collected from clients by filling the forms above, are protected in conformity to the Italian Law 196/2003 concerning the protection of the personal data. According to the mentioned law Viaggi e Dintorni is the responsible of the safe keeping of client's data in the person of his owner Stefano Puntelli, Via Genova, 2/D, 54033, MS, Italy.

 

Payment conditions
Since the majority of our services are fully customized, rates are displayed for certain tours only. Please fill the form in STEP-3 section for receiving your tailored itinerary and quotation.

For any kind of service VAT, and taxes are always included in the price. For transportation services even fuel, tolls, parkings costs are included.

Each extra hour beyond the fixed time will be charged at the rate of € 50,00/hour (day time) and € 70,00/hour (night time) for drivers and of € 40,00 for tourist guides services.

If not differently agreed all clients (individuals and travel agencies) are kindly required to pay fully in advance.

Payment methods
Pay entirely in advance with bank transfer (a commission could be charged) - With Paypal (a 5% commission will be charged).

Pay a deposit to secure your booking and balance by cash in Euro. In case you wish to balance by credit card (5% commission will be charged) at the end of the excursion.
By paying the deposit you expressively accept the cancellation policy here below.

Send your credit card data just as warranty, nothing will be charged on your card. Then balance at the end of the excursion/tour guide service by cash in Euro. In case you balance by credit card (5% commission will be charged).
By sending the credit card data you expressively accept the cancellation policy here below.

Credit card data:

  • type of card
  • complete name on card
  • card number
  • exp date
  • CCV


You may send your credit card:

  • in separate emails
  • via fax to +39 585 788 427
  • Via Whattsapp
  • via Skype at ..................


Cancellation policy
Eventual cancellation has to be communicated by email and accepted by this company in the same way.

    Until 30 days before the booked services 20% of the total amount will be withheld.
    From 29 to 21 days before the booked services, 30% of the total amount will be withheld.
    From 20 to 11 days before the booked services, 50% of the total amount will be withheld.
    From 10 ro 3 days before the booked service, 75% of the total amount will be withheld.
    After these terms 100% of the total amount will be withheld.

In case of events outside human control (Act of God), such as sudden natural disasters: fires, floods, earthquakes, tornadoes, OR the ship cancels the docking in a port, if possibile the excursions will be rescheduled or proposed an alternative destination. If none of these options work, the client will not be charged or will be fully refunded.

Rain policy: Viaggi & Dintorni may previously cancel the service in case of weather alert #2 given by the National Weather Service or for running extremely serious weather events like floods, rain storms, tornadoes, sea storms. If there is no possibility to switch the date, nothing will be charged.


Notes

Pre-reserved tickets are not refundable.

Friends of Lunaetours